General Manager For Edinburgh Trams

Excellence for Edinburgh

Take a look at the role…

Edinburgh is an exciting place to be right now.  The economy is prospering and the city remains among the best places in the world to live and work, with a vibrant cultural scene and fantastic links to the rest of the UK, to Europe and beyond.

The first year of the Edinburgh Trams service has been a genuine success story.  We carried nearly five million passengers, achieved among the highest passenger satisfaction rates of any public transport operator in the UK and, most importantly, became an accepted and valued part of the fabric of the city of Edinburgh.  This success is down to the people who run the service and to their unrelenting focus on excellent operations and customer service.

Moving into year two, we’re now looking for a General Manager who can help us to capitalise on that early success and seize the opportunities that lie ahead. The city’s airport is expanding, a new rail link from the Borders is complete and a new tram stop will link Edinburgh Trams to Fife, Dundee and beyond, and early discussions have begun around options for tramline extension.  The Capital’s transport infrastructure is thriving and with Edinburgh Trams you can play a central role in a business that sits right at the heart of that development.

Thank you for your interest in Edinburgh Trams.


Charlie
Charles Monheim
Chair of Edinburgh Trams and Transport for Edinburgh Board Member

Edinburgh is a vibrant, resilient, international city, predicted to grow over the next 20 years. This means that exciting times lie ahead for transport in the capital.

After an absence of more than 50 years from the streets of Edinburgh, trams are back to support the City of Edinburgh, its residents, visitors and the wider community. Edinburgh Trams is a wholly owned subsidiary of Transport for Edinburgh, the company set up to execute the City of Edinburgh Council’s strategic vision for public transport in Edinburgh and the surrounding areas. This organisation is also the principal shareholder of the city’s long established award-winning bus operator, Lothian Buses, who have been the backbone of Edinburgh’s transport system.

Edinburgh Trams is responsible for delivering a safe, efficient and cost effective tram operation for the city with the tram system having been designed to improve mobility, reduce carbon emissions and improve intermodal connections providing a safe, reliable, punctual, clean, easily accessible, comfortable and environmentally friendly transport service.

Edinburgh Trams is part of the City of Edinburgh Council’s vision of a fully integrated public transport service that benefits the community to ensure citizens or tourists have the best experience of this dynamic city.

“Our vision is to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport”

The customer is at the heart of everything Edinburgh Trams does.  The proof of this is our 95% overall customer satisfaction rating following an independent UK wide survey by Passenger Focus. We had nearly 5 million passenger journeys in our first year of operations – around 370,000 ahead of the target set before launch. Edinburgh Trams has also had positive results in creating a seamless, congestion free travel option through the effective partnership with the Park and Ride at Ingliston.

This is a business that genuinely seeks to innovate and offer a customer-focused approach built on a clear vision for Edinburgh Trams. This extends from the core values of the business which is at the heart of both employee and customer engagement. We believe we are true to our values by being Passionate, Smart, Trusted and Innovative – we can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.

Useful Resources…

> Download Edinburgh Trams 2014 Accounts

> Open Transport for Edinburgh Annual Report 2014 in our page viewer

> Download City of Edinburgh Council’s Transport 2030 Vision

About Edinburgh:

Edinburgh, the inspiring capital of Scotland, is a historic, cosmopolitan and cultured city. A global city in which innovation, learning and culture thrives, it is a little wonder that Edinburgh has been voted the Top UK City by the Guardian Awards for 13 consecutive years.

Edinburgh is one of the fastest growing and most productive cities in the UK. It is the most prosperous city outside London, but offers significantly lower labour and property costs than London and the South-East. Unemployment in the city has been consistently low, and the economic activity rate is higher than Scotland as a whole.

Take a look at Visit Scotland’s Guide to Edinburgh

Education

There are 18 nursery, 94 primary and 23 secondary schools administered by the City of Edinburgh Council. Edinburgh is home to The Royal High School, one of the oldest schools in the country and the world. The city also has several independent, fee-paying schools including Edinburgh Academy, Fettes College, George Heriot’s School, George Watson’s College, Merchiston Castle School, Stewart’s Melville College and The Mary Erskine School.

A recent report stated that a third of pupils gained 3 or more Highers by the end of their fifth year, catapulting Edinburgh’s pass rate further ahead that of the Scottish Average.

Architecture and accommodation

There are a variety of different architectural styles within Edinburgh. The New Town is home to the largest and best preserved example of Georgian town planning in the UK, whilst the Old Town comprises of a medieval pattern of closes and wynds.

Throughout the suburbs, there are a mix of period properties and modern homes as well as a diverse array of properties from 1930’s era bungalows to 1970’s housing developments in the suburbs.

Family living is easily accommodated with a variety of properties available for sale. Popular areas include MorningsideBruntsfieldCorstorphineBarnton and Trinity.

StockbridgeBroughton and Haymarket offer an eclectic mix of bars, cafes and restaurants for the urban professional, and are all in walking distance to the city centre.

View Available Edinburgh Properties

Culture

The city hosts the annual Edinburgh International Festival, which is one of the many events held between the end of July and early September each year. Edinburgh is the world’s leading festival city, with 12 major annual festivals that attract talent from all over the world. The festivals offer something for everyone and attract  millions of visitors who descend on Edinburgh over the summer to be entertained and inspired.

Edinburgh is home to a number of acclaimed theatres, as well as globally renowned dance and theatre companies. The Royal Lyceum Theatre has its own company, while the King’s Theatre, Edinburgh Festival Theatre and Edinburgh Playhouse stage hit West-End shows and larger touring performances. The Traverse Theatre presents a more contemporary repertoire.

Edinburgh has an impressive art scene which is supported by leading galleries such as Scottish National Gallery and the Modern Art Gallery.

Leisure Activities

Whether you’re a fan of adrenaline-pumping sports or simply want to relax and unwind in natural surroundings, Edinburgh and the Lothians as a region has it all. Ensuring you get the most out of Scotland’s natural playground, it offers a fantastic range of activities including; water sports, sailing, trout and salmon fishing, hill walking, city and country cycling, world glass golfing and pristine beaches of the Firth.

We are seeking to appoint an experienced leader who can capitalise on what the Edinburgh Trams have managed to achieve so far, and look to build on these successes.

The key focus of the General Manager is to develop and execute an operating strategy that delivers an outstanding tram service for Edinburgh, ensuring a safe, cost effective and commercially viable operation and continuous improvement in patronage and customer satisfaction. As well as full responsibility for the management and execution of the agreed services to customers, the General Manager will also be accountable for business strategy, including the development of strategic business plans in collaboration with Transport for Edinburgh group companies and key stakeholders.

Reporting to the newly appointed Chair of Edinburgh Trams you will be expected to make a significant contribution to achieving the vision and goals set for Edinburgh Trams.

Recruitment Process

The recruitment for this position is being managed by our advising consultants, Livingston James. For further information, please contact Douglas Adam at [email protected].

All third party applications, enquiries and direct approaches will be referred to Livingston James.

Recruitment Timetable:

Closing date: 4th October
Shortlist meeting with Edinburgh Trams: 16th October
Panel interview: Week commencing 2nd November

The recruitment process for this position is being managed by advising consultants Livingston James